July 24, 2024

Airtel offers free data, voice calls as an apology over Tuesday’s service interruption

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Airtel Uganda has in form of apology offered to give out free data and talk time to its customers for service disruption on Tuesday.

A statement from the company shows that clients will receive 6 free minutes and 40MB on Thursday as a token of appreciation and consoling their clients for inconveniences.

The company on Tuesday June 29 experienced a service downtime that temporarily interrupted access to Airtel Money Services.

The services have since been fully restored and are operating seamlessly.

“I would like thank our customers for the patience exhibited during this time and for the continued support to Airtel Uganda. As a way of appreciation, customers are being rewarded with 6 minutes of Airtel voice calls, 40MBs of data for 24-hours and free Person-To-Person transactions for 1st July 2021. Airtel equally regrets any inconvenience caused to our customers as a result of the down time,” said Mr. Manoj Murali, the Managing Director of Airtel Uganda.

He urged all Airtel Customers to disregard any misinformation regarding the safety of customer funds.

“I wish also wish to confirm that the temporary service interruption did not in any way affect the security of our customers’ accounts or funds,” Mr Manoj clarified.

“I thank our customers for choosing Airtel and wish to reassure you that the overall experience of Airtel Money services remains our top priority.”

….The informer ug…..


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